Penn State Health Medical Office Associate I Trainee - MOA Training Program in York, Pennsylvania

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:York

Work Type: Full Time

FTE: 1.0

Shift: Days

Hours: 7:30a - 4:00p

JOB SUMMARY:

Completion of the MOA Academy program to learn the systems use, and processes required of the Medical Office Associate I at Penn State Health. Achievement of minimum competencies, and MOA Certification. The successful trainee will learn to provide front office support to clinical operations. Work with a diverse patient population to ensure accuracy of patient intake, registration, payments, and scheduling. Routinely answer phone calls and provide assistance to inquiries. Must be detail oriented with good interpersonal and customer service skills.

The trainee will work under the daily supervision of the MOA Academy Coordinator and other educators, and the designated Practice Site Managers and/or assigned staff when out on clinic rotations.

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent required

KNOWLEDGE, SKILLS, & ABILITIES:

Basic computer skills

Excellent interpersonal skills. Ability to effectively interact with all levels of staff and patients

Ability to solve problems, or seek assistance from supervisor when necessary

PREFERRED QUALIFICATIONS:

Medical Office experience preferred

6 months of customer service experience preferred.

If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained