Penn State Health Laboratory Outreach Specialist - Laboratory in Reading, Pennsylvania
Penn State Health St. Joseph Regional Health Network
Work Type: Full Time
The Laboratory Outreach Specialist serves as a liaison between the laboratory of Penn State Health St. Joseph and its clients by overseeing and performing all responsibilities related to this division of laboratory services. The specialist monitors service to clients, assists the clients with both standard and complex needs, and provides feedback to department manager to insure that the established level of quality and service is maintained. The Laboratory Outreach Specialist will research, troubleshoot, document, and work towards resolution all problems that accounts may be experiencing, in order to build and maintain client and physician relationships and drive customer satisfaction and growth.
·High School diploma or equivalent required
·Medical laboratory technician, phlebotomy, or other specialized laboratory training required
·Two years previous experience working in a clinical laboratory environment required
KNOWLEDGE, SKILLS, & ABILITIES:
·Broad knowledge of laboratory testing, policies, and procedures.
·Customer service experience
·Medical terminology is helpful
·Must be proficient with use of computers; applications include experience withMicrosoft Outlook, Word, and Excel a must
·Experience with Cerner PathNet helpful
·Must have ability to work well under pressure and multitask in a fast paced environment and must demonstrate good organizational skills, be detail oriented, possess a mature, professional, diplomatic personality and excellent written and verbal communication skills.
·Must work well independently with minimal supervision
·Excellent verbal and written communication skills
·Excellent client service skills
·The ability to work well within a team and the ability to also work independently
·Excellent problem solving skills
·Organized and detailed oriented
·Medical terminology with medical background and/or some college level science courses preferred
·Experience in a technical lab/phlebotomy setting preferred
·Technical lab/phlebotomy setting preferred
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email firstname.lastname@example.org or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.