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Penn State Health Communications Operator - Telecommunications Operations in Reading, Pennsylvania

Penn State Health St. Joseph Regional Health Network

Location: US:PA:Reading

Work Type: Full Time

FTE: 1.0

Shift: Nights

Hours: 11:00p - 7:00a

JOB SUMMARY:

The Communications Operator provides effective and efficient internal and external hospital communications among staff, patients and providers. The operator also functions asreceptionist and welcome center to all incoming patients, guests and vendors.

ESSENTIAL DUTIES:

Answers calls to the switchboard in an appropriate manor.

Pages physicians and authorized hospital personnel.

Processes codes, fire alarms, STAT calls, and emergency calls, according to medical center policies and procedures.

Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.

Maintains and accesses database of hospital facilities, personnel and department telephone numbers, as well as pertinent non-hospital locations

Maintains and accesses departmental and physician on-call lists.

Maintains appropriate confidentiality in all types of information

Reviews all related switchboard information at the beginning of the shift.

Excellent customer service skills,strong written and verbal communication skills, computer literate (Microsoft Office)

Make sound decisions when needed and works independently without direct supervision to complete assigned tasks/duties.

Understands operation of all related switchboard equipment and alarms.

Participate in department performance improvement activities as assigned and attends required training and compliance with medical center and departmental policies, practices and procedures.

EDUCATION :

High school diploma or GED Required

EXPERIENCE :

Previous experience in healthcare preferred

Knowledge of telephone, voice mail, paging, and alarm systems preferred

2 years of experience in the field or in a related areapreferred

LICENSE/CERTIFICATION:

None Required

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

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