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Penn State Health Patient Experience Coordinator - Penn State Health Medical Group Admin in Lancaster, Pennsylvania

Penn State Health Shared Services

Location: US:PA:Lancaster

Work Type: Full Time

FTE: 1.0

Shift: Days

Hours: 8:00a - 5:00p


The Patient Experience Coordinator (PEC) acts an ambassador by performing a variety of integral activities to assist leadership and the care teams to meet departmental and organizational goals for patient satisfaction.


Bachelor's degree required.

Two (2) years of experience in Patient Relations/Patient Experience required.


Excellent customer service skills required.

Excellent organizational and follow through abilities required.

Ability to analyze data and facilitate action plan development and implementation required.

Good written and oral communication skills required.

Ability to work with employees at all levels of the organization required.

Ability to communicate to bring about positive change required.

Proficiency with Microsoft Word and Excel required.


Healthcare industry and hospital operations experience preferred.

Knowledge of patient satisfaction and patient experience preferred.

Knowledge of Patient Relations operations preferred.

Customer service experience preferred.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.