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Penn State Health Telecommunications Analyst - Lead - PennState Health IT Infrastr Svcs in Hershey, Pennsylvania

Penn State Health Shared Services

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Day

Hours: Varied


Penn State Health is looking for a proven professional skilled in Unified Communications technology that can troubleshoot UC issues on both the voice platform and the network infrastructure that supports it. This individual will possess superior skills in contact center topology design, presence configurations, UC third party integration, network infrastructure, voice related network troubleshooting, UC related support issues escalated by intermediate analysts and provide recommendations to management on risks and architecture.


Preferred candidate will possess Avaya Unified Communications, Cisco infrastructure and Unified Communications certifications. They will have a proven background in supporting large Avaya Enterprise voice networks with over 10 years of professional level experience.


Either: (a) Bachelor's degree plus four additional years of related experience or (b) eight years total of related experience.

Adheres to and exhibits our organizational core values as outlined by Penn State Health.


Penn State Health offers a variety of benefits to its full-time employees including:

·Medical, Dental, and Vision benefits starting day one

·Tuition Reimbursement

·Short term and Long term disability

·A generous amount of paid time off and holidays

·401k for Retirement

·Much more!!

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.