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Penn State Health Specialist Information & Referral I - Contact Center in Hershey, Pennsylvania

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Days

Hours: 8:30a -5:00p, Monday - Friday, Every 5th weekend


Responsible to provide 24/7 telephone communication, triage, and campus-wide emergency line throughout the Institution, including the Hospital, Medical Group, College of Medicine, and across all locations. Responsible to accurately process a high volume and wide variety of calls by determining caller's specific needs and connecting call to correct area.


High School Diploma with 1 year job related experience required.


Strong oral and written communication skills, decision making and resilience required.

Critical thinking skills and good judgment under pressure required.

Ability to understand and follow procedures required.

Excellent customer service skills required.

Ability to successfully complete a 12 week hands-on training program, including multi-line call center telephone processing and computer applications that support the Contact Center call handling and appointment scheduling required.


Experience including word processing, scheduling, telephone call center system, medical office, or medical terminology preferred.

If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained