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Penn State Health Referral Coordinator - PSHMG Referral Center in Hershey, Pennsylvania

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Day

Hours: 8:00a - 4:30p


To proactively establish and maintain relationships with practice site management and providers outside the Academic Medical Group and build new referral relationships. Build a concierge referral process by consistently communicating with internal and external customers. Improve fill rates and reduce access time.


High School Diploma or equivalent required.

One (1) year of experience working in a healthcare setting and intermediate knowledge of common scheduling practices required.


Powerpoint: Intermediate

Excel: Intermediate

Cerner suite

Excellent communication skills (written and verbal)

Ability to collaborate with leadership, providers and peers

Strong customer service orientation

Scheduling experience (PSH preferred but not required)

If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained