Penn State Health Patient Access Coordinator / Medical Assistant - Penn State Health Medical Group Administration in Hershey, Pennsylvania

Penn State Health Community Medical Group

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Day

Hours: 8:00a - 5:00p, Monday - Friday


The Patient Access Coordinator / Medical Assistant will be responsible for the daily operations and coordination of health appointments for a designated patient population and to assure appropriate and timely communication/information regarding medical service, access, physician and service referral, and direction of services offered at the organization. The Patient Access Coordinator / Medical Assistant will provide high quality scheduling experience for the designated patient population. The Patient Access Coordinator / Medical Assistant will deploy excellent customer service engagement skills by phone.


High School diploma or equivalent required.

Graduate of an accredited Medical Assisting Program required.

Three (3) years of experience as a Medical Assistant in an outpatient practice or clinical specialty area required.

Active status as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required.


Excellent oral communication skills required.

Computer skills required.


Associates Degree in Healthcare Administration or a related field preferred.

Prior Call Center, Healthcare IT, or Healthcare operational experience preferred.

Strong customer service background

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.