Penn State Health Scheduler I - PSH Medical Group Call Center in Camp Hill, Pennsylvania

Penn State Health Milton S. Hershey Medical Center

Location: US:PA:Camp Hill

Work Type: Full Time

FTE: 1.0

Shift: Day

Hours: Varied

JOB SUMMARY:

The Scheduler I serves each patient with the highest quality scheduling experience in every interaction every day, and also serves our internal customers in medical group practices in at least one medical specialty with the possibility of multiple sites. This work is sustained by being in place at the right time and with full use of robust training and resources to handle the workload at the service level and with quality, efficiency and innovation. The Scheduler I ideally strives for continued training and development to optimally serve each caller. This position is the entry level to a multi-phase career ladder within the call center.

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent required.

Must be able to type a minimum of 40 wpm.

Completion of career ladder activities for Scheduler I within 6 months, to include passage of competency exams, satisfactory complete of all training modules, and achievement/sustainment of individual performance measures.

KNOWLEDGE, SKILLS, & ABILITIES:

Good written and oral communication skills required.

PREFERRED QUALIFICATIONS:

1 year of working in a Call Center environment preferred.

Experience with Word processing or previous scheduling system preferred.

If chosen for this position, you may be required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained